Shipping & Returns
We ship using Fed Ex, UPS and USPS Mail and Priority Mail depending on product and shipment location. Shipping is free to the lower 48-contiguous states on orders over $75.00 (except oversized items, which may require a shipping quote). Alaska, Hawaii, Puerto Rico and other territories may be subject to additional shipping costs.
Some items ship direct from our location in California; others may ship directly from the Manufacturer. Please feel free to contact us if you would like to know the location your item will ship from. We will send you tracking as soon as it is available.
If you are not happy with any item purchased from Big Dog Auto, you may return it for a refund or exchange. Items are returnable within thirty (30) days of receipt and must be in original, uninstalled condition and in original packaging. Please complete the RMA form found on this website prior to returning any items. Please note that custom-made items such as upholstery are not returnable.
You will be responsible for paying for your own shipping costs for returning your item and original shipping costs are non-refundable. All returns are subject to a Ten Percent (10%) restocking fee. Refunds may take up to fourteen days to process from the time the item is received by Big Dog Auto.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
If an item arrives damaged or defective, please contact us immediately. We will require photos of the damage in order to determine if shipping damage occurred or if the item has a Manufacturer's defect. We will then instruct you how to proceed to have the item replaced.
After thirty (30) days, you will need to contact the Manufacturer direct should you experience a Warranty issue.: