FAQ

Q: Where is my order shipping from?

The majority of our orders ship from our Texas location, however, some items are shipped directly from the Manufacturer, which may be located in another state.

Q: When will I get tracking?

Tracking is generally uploaded and sent you to as soon as your order has been processed by our shipping department. This generally takes one to two business days. Keep in mind that some items, especially those being shipped from the Manufacturer, may take longer. Custom-made items can take from two to fourteen weeks. We will reach out to you after your purchase to give you the expected lead time.

Q: What forms of payment do you accept?

We accept all major credit and debit cards as well as Paypal. If you would like to pay by check or money order, please contact us to make arrangements.

Q: What are your business hours?

Monday – Friday, 8:00 am to 4:00 pm.

Q: My item did not come with installation instructions. Do you offer them?

Yes, we sure do. Please click on the tab labeled documents on your product’s page to find your product and installation instructions for it. We also have a variety of generic instructions available. Click on the HELP tab above, then choose Installation Instructions.

Q: I ordered the wrong item. Can I return or exchange it?

Yes! We offer easy, 30-day returns and exchanges. All items must be in uninstalled, original condition and packaging. Please click on the Help tab in the menu bar above, then click Shipping & Returns to learn more.

Q: I don’t see what I am looking for on your website. Can you get it for me?

Chances are we can. We source parts from all the major brands and can get almost anything you need. Drop us a note  at info@bigdogaftermarket.com or give us a call at (800) 686-1464 to let us know what you need.

Q: How much is shipping?

We offer FREE Standard shipping on orders over $75.00 to the lower 48 states (some restrictions apply). Oversize items requiring freight do not qualify for free shipping.

Q: How do I order a custom-item such as upholstery or a custom interior?

Please give us a call at (800) 686-1464, or send us an email at info@bigdogaftermarket.com. We will discuss your project and answer all your questions for you.

Q: Do you take orders over the phone?

We sure do! Call our Toll-free order line any time during business hours: 800-686-1484.

Q: Do you have a retail location I can visit?

No, at this time we sell online only. 

Q: Do you charge sales tax?

If you reside in the State of Texas, we do have to collect standard sales tax at the time of check out.