Big Dog Auto FAQ

The majority of our orders ship from our Southern California location, however, some items are shipped directly from the Manufacturer, which may be located in another state.

Tracking is generally uploaded and sent you to as soon as your order has been processed by our shipping department. This generally takes one to two business days. Keep in mind that some items, especially those being shipped from the Manufacturer, make take longer.

We accept all major credit and debit cards as well as Paypal. If you would like to pay by check or money order, please contact us to make arrangements.

Monday – Friday, 8:00 am to 3:30 pm.

Yes, we sure do. Please click on the tab labeled documents on your product’s page to find your product and installation instructions for it. We also have a variety of generic instructions available. Click on the HELP tab above, then choose Installation Instructions.

Yes! We offer easy, 30-day returns and exchanges. All items must be in uninstalled, original condition and packaging. Please click on the Return Policy link at the bottom of the page to learn more.

Chances are we can. We source parts from all the major brands and can get almost anything you need. Drop us a note or give us a call to let us know what you need.

We offer FREE Standard shipping on orders over $75.00 to the lower 48 states (some restrictions apply).

Please give us a call at 951-653-1207, or send us an email. We will discuss your project and answer all your questions for you.

We sure do! Call our Toll-free order line any time during business hours: 800-686-1484.

No, at this time we sell online only. We do offer will call for most of our items at our warehouse in Moreno Valley. Please contact us for details.

If you reside in the State of California, we do have to collect standard sales tax at the time of check out.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Big Dog Auto to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Big Dog Auto brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Big Dog Auto, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Big Dog Auto offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Big Dog Auto takes great pride in having you as a customer and we will ensure your privacy as a customer. Big Dog Auto does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

bigdogauto.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Big Dog Auto seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Big Dog Auto reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Big Dog Auto, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to info@bigdogauto.com.

We are confident that your visit to Big Dog Auto is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800-686-1464.

We ship using Fed Ex, UPS and USPS Mail and Priority Mail depending on product and shipment location. Shipping is free to the lower 48-contiguous states on orders over $75.00 (except oversized items, which may require a shipping quote). Alaska, Hawaii, Puerto Rico and other territories may be subject to additional shipping costs.

Some items ship direct from our location in California; others may ship directly from the Manufacturer. Please feel free to contact us if you would like to know the location your item will ship from. We will send you tracking as soon as it is available.

If you are not happy with any item purchased from Big Dog Auto, you may return it for a refund or exchange. Items are returnable within thirty (30) days of receipt and must be in original, uninstalled condition and in original packaging. Please complete the RMA form found on this website prior to returning any items. Please note that custom-made items such as upholstery are not returnable.

You will be responsible for paying for your own shipping costs for returning your item and original shipping costs are non-refundable. All returns are subject to a Ten Percent (10%) restocking fee. Refunds may take up to fourteen days to process from the time the item is received by Big Dog Auto.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

If an item arrives damaged or defective, please contact us immediately. We will require photos of the damage in order to determine if shipping damage occurred or if the item has a Manufacturer's defect. We will then instruct you how to proceed to have the item replaced.

After thirty (30) days, you will need to contact the Manufacturer direct should you experience a Warranty issue.: